we are dedicated to keeping people safe, our procedures and technology ensure that.

For any assistance or guidance, our staff are available 7 days a week 365 days a years.

These terms and conditions to apply to all services provided by Friendly London Cars Limited. Please read these terms and conditions carefully before making a booking. By making a booking you agree to be bound by these terms and conditions.

1.1 In these conditions “these Conditions” means any standard terms and conditions of sale set out in this document and includes any special terms and conditions agreed in writing between the Passenger and the Provider. “The Passenger” means the person who accepts a quotation for services from the provider or whose request for services is accepted by the Provider. “The Provider” means Friendly London Cars Limited. “The Contract” means the contract for the provision of minicab transfer services. “The Service” means the minicab service to be supplied by The Provider in accordance with these conditions.

1.2 These Terms shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

1.3 Any reference to a statute in these Conditions will be construed as a reference to that statute as amended, re-enacted or extended as relevant.

1.4 The headings in these Conditions are for convenience only and do not affect their interpretation.

2.1 The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or offer by the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider subject to these Terms and Conditions.

2.2 When a booking is made this will constitute an offer by the Passenger to receive the Service in accordance with these terms, and shall only be deemed accepted when the Provider issues a confirmation.

2.3 By placing a reservation by telephone, website (www.friendlylondoncars.com) or any other means the Passenger accepts these terms and conditions.

2.4 Sales literature, price lists and other documents issued by the Provider in relation to the Service are subject to alteration without notice, and do not constitute offers to sell the service, which are capable of acceptance. No contract for the offer of service shall be binding on the Provider unless the Provider has accepted a reservation placed by the Passenger.

2.5 Any typographical, clerical or other errors in quotations, price lists or any other literature shall be subject to correction without any liability on the part of the Provider.

2.6 Where the Provider has quoted a price for Service other than the price in the Providers published price list the price quoted shall be valid for 24 hours, or such other time as specified by the Provider.

2.7 The Provider reserves the right, by giving notice to The Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the Provider, such as but without limitation, alteration of duties, change in delivery dates, failure of Passenger to give adequate information.

2.8 The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers.

2.9 Reservations made on the following dates will be subject to a surcharge of 50% on published prices 24, 25, 26, 31 December and 1 January.

3.1 It is the responsibility of the Passenger to ensure that they have allowed adequate time for their journey. Any recommendations or suggestions made by the Provider or their staff will not be result in any liability.

3.2 Waiting time for all meets apart from airport pickups will be free for the first 15 minutes. Thereafter waiting will be charged at a rate of £1.50 per 5 minutes. For airport pickups the first 30 minutes waiting time after you selected pickup time will be free of charge. Thereafter waiting time will be charge at £1.50 per 5 minutes and extra parking charges that might apply. Flight delays will not incur waiting time charges, these charges apply from the time your flight lands.

3.3 Fares quoted are for the exact journey specified by the Passenger, any additional diversions, setdowns or pickups by the passenger will incur a minimum charge of £5 per diversion.

3.4 Neither the Provider nor any of its contracted or sub-contracted driver will accept any responsibility of loss or damage to luggage. Passengers are responsible at all times for their own luggage.

3.5 Friendly London Cars and its contracted or sub-contracted drivers reserve the right to refuse any Passenger to make a journey if the passenger has excess luggage which would result in the vehicle being unsafe.

3.6 The number of persons and quantity of luggage must be specified at the time of booking. The Provider reserves the right to increase the fare in accordance with their if the number of passengers or amount of luggage would result in a larger vehicle being required.

3.7 The Provider will not carry any of the following, and reserves the right to add to this list at any time:
  • Explosives, firearms, flammables, etc
  • Fragile, breakable or temperature sensitive items.
  • Cash, securities an negotiable papers.
  • Hazardous items.
  • Alcoholic beverages or anything containing alcohol.
  • Illegal narcotics / drugs.

3.8 Where an unaccompanied luggage is transported the Provider will try its best to deliver the luggage to the destination specified by the Passenger. Where this is not possible, or where the driver cannot obtain a signature for delivery the driver may return the luggage to head office where storage and additional delivery costs may be incurred.

4.1 Any cancellations made within 12 hours of the journey time must be cancelled by phone by calling 0203 6028 282.

4.2 For cancellations made 3 hours or more before the journey time a full refund will be issued.

4.3 Any cancellations made less than 3 hours before the journey time a cancellation charge of 70% of the full fare will be levied, plus any charges that might occur.

4.4 Any claim for a refund must be made within 1 week of the journey date. A claim will be deemed to have been made when you cancel your reservation.

5.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you to process your booking, and provide the best possible service.

5.2 We do not store our customer’s financial details.

Friendly London cars Ltd takes the responsibility of your privacy seriously and complies with the General Data Protection Regulation 2018 (GDPR). When you use Friendly London cars, you trust us with your information and we are committed to keeping that trust. The policy below describes what information we collect, how it is used, your rights and the lawful basis that permits us to process this information.

Your privacy is important to us and we value your right to remain anonymous. We have therefore established the following policy in regards to your privacy.

Types of data held?

– Personal details (name, address, telephone number etc)

– IP address, cookie strings or mobile device information

– Location data

– Inbound / outbound call recordings

– CCTV recordings

We, at Friendly London cars Ltd are known as the ‘Controller’ of any personal data you provide to us. We collect basic personal details about you which includes your title, first name, last name, telephone no, email address, location data (mobile booking app). Any customer payment card details are stored on the mobile app and any payments are processed/stored on Sagepay’s secure system. world pay card machine which does not store any card details once the transaction is processed. We record and store CCTV footage for the safety of our customers and staff and also for crime prevention purposes.

To provide ground transportation services and to alert you via SMS messages when your private hire vehicle is dispatched and the driver is outside your collection address. For your safety and security, within these SMS messages, the following details are provided, driver name, driver photo, badge number, vehicle details, in accordance to Transport for London (TFL) regulations.

We enter your personal and job itinerary information into our dispatch system in order to provide transport services.

Personal data that we process shall not be kept for longer than is necessary. Service data and account data will be retained for a minimum period of 12 months and for a maximum period of 6 years.

With your consent, we would like to email you from time to time to inform you of any promotions, special offers or to share company news updates. Your personal information is never shared or sold to any third party and you can unsubscribe at any time by emailing us at booking@friendlylondoncars.co.uk

If you believe the information we hold about you is incorrect, you can either request an amendment to be made on your behalf, alternatively, you can use our mobile app/ebooking platform to make any amendments yourself to the following data (name, email address, telephone no & card details).

At any point, you can request the information we hold about you by emailing the company Data Protection Officer (DPO) at booking@friendlylondoncars.co.uk .

We do not share or disclose any of your personal information with anyone unless we receive an official lawful request from the police (DPA form is required), any other government agency which includes TFL. For cab treasure sharing network, customers are asked in advance for their consent prior to any details being shared with a partner organisation.

You can reach our Data Protection Officer (DPO) by emailing on booking@friendlylondoncars.co.uk

If you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) – https://ico.org.uk/

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used, in-order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies that are used by our websites are necessary, in-order for us to provide and improve upon our value-added products and services and to remain competitive.

Cookies are not shared with any third parties.

Google Analytics: Our Websites use Google Analytics to monitor and report on our website usage such as the number of visitors to the site, search phrases used to find us, pages visited on the site and time spent on the site.

To opt out of being tracked by Google Analytics across all websites visit: http://tools.google.com/dlpage/gaoptout Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. Friendly London cars and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this policy.

A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies. Two types of cookies are used on this website.

The first type is a ‘session-based’ cookie. This means that it is only saved on your hard disk for the time you are using the website.

Within the website these cookies are used to understand how users navigate through the web site.

The second type of cookie used stays on your hard disk for up to five years. This ‘persistent’ cookie helps the number of different people coming to the site be understood, rather than the total number of times the site is used. Without the persistent cookie, if you visited the site once each week for three weeks you would be counted as three separate users. On the website, these cookies are used to manage the adverts shown to visitors and to make sure that each visitor doesn’t see the same advert too often, as well as understand how frequently you use the website and any services provided on the website.

Your personal information is not stored in either type of cookie. Cookies are only used to analyse the effectiveness of the website and to help make the website better for users.

If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, the website may not work properly if you reject the cookies.

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website or visit the Interactive Advertising Bureau’s website.

Web beacons

A web beacon – sometimes called a clear GIF (Graphics Interchange Format) or page tag – is an invisible image file installed on some of the pages. When your computer downloads this image, some information about the page that you and your computer are viewing is recorded. The information does not identify you (for example, it does not include your name or email address). Web beacons help provide a better service to you by allowing an understanding of which areas of the site are more popular with visitors than others. Web beacons are not used to collect any personal information about you, but they allow a build up of general information about how people use this site. Certain pages on the website may also contain web beacons put in place by the advertising agencies so that a measure can be made of how useful the advertising is on other websites. Web beacon files let the agency recognise a unique cookie on your web browser, which in turn means a learning of which adverts bring users to the website. The web beacon only records a limited amount of information that includes the cookie number, the page ID and the time and date you accessed the page. It does not contain your name, address, telephone number or email address.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

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